Service design for the Match day experience. Faster entry, no waiting in queues, order food and drinks on-fly. Glory Glory Leeds United!

We designed a service where a digital bracelet replaces paper tickets, improved ordering and pickup for food and beverages before and during the match, and enabled topping up connected accounts on the fly. Features include RFID with payment functionality connected to a top-up wallet, pickup ordering, 'find my kid,' and crowd movement sensing for easier navigation in and around the stadium.

• Client: Mastercard Digital Labs / Leeds United FC
• Objective: Reduce wait times and improve ordering on match day, including at adjacent pubs, fan pits, and food and beverage vendors
• Features: RFID with payment function, pickup ordering, find my kid, crowd movement sensing

Healthcare digitalization. Stronger patient-GP relationship, easier communication, better health outcomes.

Discovery for digital services that improves the patient-GP relationship, streamlining the communication and diagnostics process. The research and prototype investigated the needs and expectations on both sides, uncovering how digital touchpoints can empower patients while supporting GPs in providing better, more personalized care.

• Objective: Strengthen the patient-GP relationship, improve communication and diagnostics
• Role: Research, service design, prototyping

Webshop design for top eSports team. Clean, sharp and ready to convert.

Designed new information architecture and modern slick style for webshop, no bs just hot apparel, optimised for discoverability and conversion.

• Client: G2 Esport team
• Role: Information architecture, UX design, styleguide, UI design, mobile design, iconography